How can we help?

Orders are processed and dispatched from our warehouse within 2–3 business days. After dispatch, Express Shipping takes 7–15 business days and Standard Shipping takes 10–20 business days. Delivery times depend on the carrier and your destination.

Shipping is free on all orders over $99 USD. For orders under $99 USD, a flat fee of $6.95 USD applies. The exact cost is shown at checkout before you pay.

Orders ship on regular business days, excluding public holidays. Orders placed on a Saturday or Sunday are processed starting the following Monday.

Once your order ships, you'll receive a shipping confirmation email with a tracking number. Enter it on our Track Order page or at www.17track.net.

We ship to many countries worldwide. If your country isn't supported by our logistics network, we'll let you know promptly and help adjust your order. Questions about shipping to your country? Email support@denridge.com.

Address changes can be made until 11:00 PM (PDT, GMT-7) on the same day your order is placed. Email support@denridge.com with your order number and the correct address. After this cutoff, we may not be able to update your order.

Yes. Just enter the recipient's address as the shipping address at checkout — it can be different from your billing address.

Delays can occasionally happen if a shipment needs customs clearance or inspection, or because of carrier transportation issues — we'll do our best to keep you updated. If your tracking shows no updates for an unusually long time, email support@denridge.com and we'll help sort it out.

You have 30 days from the date you receive your order to request a return. The item must be unused and in its original packaging, complete with all pieces, parts, accessories, chargers and instructions, and come with your order number or proof of purchase. See our Return & Refund Policy for full details.

Email support@denridge.com with your order number and the item you'd like to return. Once your return is approved, we'll send you a return label and instructions. Items sent back without prior authorization can't be accepted.

Return shipping costs are paid by the customer, unless the item arrived defective, damaged or incorrect.

• Gift cards.
• Items that have been used, assembled or played with, unless they are defective.
• Items returned with missing pieces, parts or accessories.
• Items damaged through misuse or not caused by us.

Not sure if your item qualifies? Contact us before sending anything.

Please check your order when it arrives. If anything is damaged, defective, missing parts or not what you ordered, contact us right away at support@denridge.com — ideally with a photo or short video. We'll review it quickly and make it right.

Once we receive and inspect your return, we'll email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 10 business days — your bank may need a little extra time to post it. If more than 15 business days have passed since approval, email support@denridge.com.

Each product lists a recommended minimum age (for example 3+, 5+ or 7+ Years). You can also shop by age from the menu at the top of the page.

Please follow the recommended age and all instructions, warnings and safety information included with the product and its packaging. Adult supervision is recommended during play — especially for younger children, outdoor and ride-on toys, products with rechargeable batteries and anything that needs assembly. Inspect toys regularly and stop using any product that is damaged.

Some do. Check the product page and the packaging for battery details before you buy.

All major debit and credit cards, plus PayPal and Shop Pay for a faster checkout.

Enter it at checkout in the “Gift card or discount code” field and click Apply — your saving appears instantly.

Yes. Our store runs on Shopify's secure checkout, and payment card information is always encrypted during transfer.

Denridge Kids e-Gift Cards are delivered by email and have no shipping fee. Please note that gift cards can't be returned.