Store policies

Shipping Policy

When your order ships, how long it takes to arrive, and what it costs.

Processing Time

Orders are processed and dispatched from our warehouse within 2–3 business days after the order is placed.

Shipping Time

After dispatch, delivery times are:

  • Express Shipping: 7–15 business days
  • Standard Shipping: 10–20 business days

Delivery times depend on the shipping provider and your destination. Delays may occasionally happen if a shipment requires customs clearance or inspection, or because of carrier transportation issues. We'll do our best to keep you updated if your order is affected.

Shipping Rates

  • Free shipping on all orders of $99 USD or more.
  • For orders under $99 USD, a flat shipping fee of $6.95 USD applies.

Shipping costs are shown at checkout before you pay.

E-Gift Cards

Denridge Kids e-Gift Cards are delivered by email and have no shipping fee.

Order Tracking

Once your order ships, you'll receive a shipping confirmation email with a tracking number. You can track your order at www.17track.net.

Shipping Destinations

We ship to many countries worldwide. If your country isn't supported by our logistics network, we'll let you know promptly and help adjust your order. For questions about shipping to your country, contact us at support@denridge.com.

Changing Your Shipping Address

Address changes can be made until 11:00 PM (PDT, GMT-7) on the same day your order is placed. To request a change, contact support@denridge.com with your order number and the correct address. After this cutoff, we may not be able to update your order.

Delivering to a Different Address

Buying a gift? We can deliver to an address that's different from your billing address. Just enter the recipient's address at checkout.

Shipping Days

Orders are shipped on regular business days, excluding public holidays. Orders placed on a Saturday or Sunday are processed starting the following Monday.

Lost or Damaged Packages

If your tracking shows no updates for an unusually long time, or your package arrives damaged, please contact us at support@denridge.com and we'll help sort it out. See our Return & Refund Policy for details.